Research

Why Survey

As institutions seek to become more effectrive in how they work, they often lack baseline information about the current state of skills in the organization. Among those who do mission-driven work, we know very little about current skills and competencies, the institutional environment for problem-solving, and how people want to learn. 

The survey has three parts. Part I asks about the public problem solving skills people use. Part II focuses on the institutional environment for innovation. Part III addresses how people want to be trained in innovation skills.

Australia

2019

Public servants in Australia and New Zealand

N = 694

Skills Use

Innovation Environment

Skills Training

Sponsered By:

Australia New Zealand School of Government
See Survey

United States

2019

Local public servants across the United States

N = 482

Skills Use

Innovation Environment

Skills Training

Sponsered By:

International City and County Managers Association
See Survey

Paraguay

2020

National government officials

N = 772

Skills Use

Innovation Environment

Skills Training

Sponsered By:

Ministerio de Tecnologías de la Información y Comunicación de Paraguay
See Survey

NYU

2020-21

Students in Solving Public Problems Fall 2020 and Spring 2021

N = 252

Skills Use

Innovation Environment

Skills Training

Sponsered By:

NULL
See Survey

Solving Public Problems

2021

Public entrepreneurs from 75+ countries

N = 366

Skills Use

Innovation Environment

Skills Training

Sponsered By:

NULL
See Survey

Germany

2021

Public servants in Germany

N = NULL

Skills Use

Innovation Environment

Skills Training

Sponsered By:

NULL

Findings

Here is some of what we learned: 

Awareness of innovation skills among public officials is low: Only 50% of respondents said they could explain the above innovation skills to someone else.

Very few public officials use the above skills in their projects: Fewer than 30% of respondents said they have used any of these skills in the past year. But those who said they use these skills, use them very often. 

Over 70% of respondents said learning these skills is important to them.

Yet, despite the demand, fewer than 25% of respondents said that they have received training for innovation skills

The Skills

The public entrepreneur skills surveys asks about 9 innovative "public problem solving" skills, enabled by new technology, that foster more informed ways of working. We randomized the order in which we asked about these skills and asked each person to respond about 6 of the 9 to lessen the burden on the respondent.

Asking people what they know is hard hence the questions focus on asking what skills people can explain versus those they have used in order to obtain a more objective picture.

To ensure a common understanding of the meaning of a skill, each question also offers a brief definition and an example of each skill in action.

Problem Definition

Problem definition is the process of narrowing an issue down to a more readily actionable smaller problem by hypothesizing why a problem is occurring and identifying its root causes.

Human-centred design

Human-centred design is an iterative process that starts with the people you’re designing for and ends with new solutions that are tailor made to suit their needs.

Data analytical thinking

Data analytical thinking emphasizes the value of data to achieve improved outcomes and equities, reduced cost and increased efficiency in how public policies and services are created.

Open innovation

Open innovation describes the collaborative process of working across organizational boundaries to accelerate innovation by asking others for help defining or solving a problem.

Behavioral Insights

Using insights about human behavior from psychology, cognitive science, and social science to develop and test policies and services that encourage individuals to make better decisions.

Lean-Agile Methods

Agile describes a new way of working that is dynamic, evolutionary and iterative and emphasizes breaking down larger projects into smaller chunks.

Impact Evaluation

Impact evaluation assesses the causal relationships between the program, policy or intervention and the outcomes of interest.

Evidence synthesis

Evidence synthesis is the process of assessing what is already known about a policy or practice issue from academic and grey literature to inform policy-making.

Systems Thinking

A broad analytical approach that aims to uncover how the elements of a system are correlated and the dynamic relationships between them.